Shipping policy
Shipping Policy
Thank you for shopping with Rootwelle! We strive to provide the best shipping experience possible. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
- All orders are processed within 1–2 business days.
- Orders are not processed or shipped on weekends or US holidays.
- If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if this is the case.
Shipping Time
- Rootwelle ships from our fulfilment facility in Charlotte, North Carolina.
- After your order has been processed, it is expected to arrive within 4–9 business days.
- Shipping times may vary depending on your location and other factors beyond our control.
- Please note that delays can sometimes occur due to postal service or other unforeseen circumstances.
Shipping Rates
- Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking details to become active.
International Shipping
- Rootwelle currently ships within the United States only.
Address Accuracy
- Customers are responsible for providing accurate shipping information at checkout. Orders returned due to address errors may require additional processing time and shipping fees.
Contact Us
- If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at support@rootwelle.com. We're here to help!