Refund policy

Refund Policy

30-Day Satisfaction Guarantee

We want you to see real results with Rootwelle. If you've used the product and aren't satisfied, we offer a 30-Day Satisfaction Guarantee — no physical return required.

To qualify:

  • You must have used the product consistently as instructed for at least 14 days.
  • The request must be made within 30 days of the delivery date.
  • This guarantee is valid only on your first order, and limited to one refund per customer/household.
  • A brief explanation of your experience may be requested to help us understand and improve.

To request a refund under this guarantee, email us at support@rootwelle.com with your order number and your experience.

Free Gifts and Promotional Items

Free gifts, bonus items, and post-purchase add-ons are not eligible for refunds, whether used or unused.

If your order included a free item as part of a promotion (e.g. "Buy 2 Get 1 Free"), the value of that promotion is factored into your order and is non-refundable separately from the paid item(s).

Any post-purchase, limited-time offers are final sale and not eligible for refund, due to the discounted pricing provided at checkout.

Shipping Costs

Shipping fees are allocated directly to logistics and fulfilment costs and are non-refundable, including in the event of a refund under this guarantee.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right.

Exceptions / Non-Refundable Items

We are unable to offer refunds on sale items or gift cards.

Exchanges

As we currently do not accept physical returns, exchanges are not offered. If you'd like a different product, you're welcome to place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, without justification, in accordance with EU consumer law.

Refunds

Once your refund request is approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at support@rootwelle.com.